Terms and Conditions

If the Recipient is not at the location

Abagail Florist is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.
If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.

If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Abagail Florist will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the gift has to be delivered more than once.

Fees and Charges

All prices are in Australian dollars.
A delivery fee will be added at the checkout (minimum $15.00).
**Some rural or remote locations may require extra payment for flowers or delivery, due to the high cost of flowers in those locations. We will phone you if that is the case.

Cancellations

Abagail Florist cannot cancel any order that has already been made up and picked up by the courier. If the order has not been made up it can be cancelled. 

Refunds

It is not normally policy to refund the price of the product unless the order is cancelled. However, as every case is different, please contact us so we can determine the best solution to the problem.

Abagail Florist is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value. To assist in quality control it is our policy to collect the original flowers, if the order was for flowers.

Timed Deliveries

Abagail Florist cannot guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic, but we will do our best to deliver on time.

Extra Delivery Charges

Unfortunately some locations may require an extra delivery charge. If you would like to check
for any location please contact us.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.

Abagail Florist reserves the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers. Often flowers like lilies will have some open and some in buds and the buds will open once the recipient receives them. Orders will always be done to the full retail value of the order and we will always try to send flowers as close to the image as possible.

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Abagail Florist may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

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